Refund policy
Return & Refund Policy
Effective Date: March 25, 2025
Thank you for shopping with Covn. Please read our policy carefully before making a purchase.
All Sales Are Final
All purchases made through Covn are final sale. We do not accept returns, exchanges, or offer refunds for any products once an order has been placed.
Damaged or Defective Items
We stand behind the quality of our products. If you receive an item that is damaged or defective, please contact us within 7 days of delivery at covnclothing@gmail.com.
To process your request, include:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective item
If approved, we will offer a replacement item or store credit at our discretion.
Incorrect Orders
If you receive the wrong item, contact us within 7 days of delivery at covnclothing@gmail.com. We will correct the issue by sending the correct product.
Order Changes & Cancellations
Once an order is placed, it cannot be modified or canceled. Please ensure all details (size, color, shipping address) are correct before completing your purchase.
Sizing Responsibility
We strongly encourage customers to review our sizing charts before purchasing. Covn is not responsible for sizing issues or fit preferences.
Shipping Issues
We are not responsible for:
- Lost or stolen packages marked as delivered
- Carrier delays
If you experience an issue, please contact the shipping carrier directly.